In accordance with the legislation you have 7 (seven) working days of the "period of consideration and negotiations", when you can cancel your order and obtain a complete refund of your money. In this case you do not need to have any explanation or reasons for the cancellation of the purchase and we will not ask you under any circumstances as we do not have the right to. We will be obliged to return your payment to you completely within 30 days from the moment of the cancellation of the purchase.

How to cancel a purchase during 7 days of the period of consideration

If you wish to cancel your purchase during 7 working days (excluding Saturday, Sunday and PUBLIC holidays in Montenegro) of the "period of consideration and negotiations", please, send us an E-Mail to the following address: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or write a letter addressed to: Director, SKY-SAT, Herceg Novi, Montenegro. In this case it is necessary to give us your name and address. If your order was placed on the Internet, please include the reference number of the transaction, given to you by 2checkout.com / Western Union / PayPal at the time of payment. If your order was placed with us by mail / e-mail, then indicate this fact in the letter.

The refund of money as a result of the cancellation of purchase

If you cancel your purchase during 7 days of the "period of consideration and negotiations", we will fully refund your payment, without any additional charge. If you paid by credit or debit card on the Internet, then the money will be paid directly to your credit or debit card within 10 days from the date of cancellation of the purchase. If the payment was made by another method, the refund of money will be paid by means of a cheque, which will be sent to your specified address within 20 days from the moment of the stoppage of the purchase. There are no additional charges for the stoppage of purchase during 7 days of the "period of consideration and negotiations" and the Montenegrin legislation prescribes a complete refund of the money during this period.

The return of unwanted goods

The unwanted goods can be returned within 7 days on receiving them. You must send them to us packed and undamaged to the address: SKY-SAT, Herceg Novi, Montenegro. We accept no explanations about any lost or damaged goods during their delivery by mail. Montenegrin mail works without any problems. We recommend packing unwanted goods appropriately in order to avoid damage in transit. We also advise that you register the sending of unwanted goods (by methods such as recorded mail, registered mail or hiring a courier). Confirmation of postage of the goods is insufficient for a full refund. Please, remember that you should give us your name and address, and also include a copy of the invoice, which confirms the acquisition of goods directly from us, and not one of our agents or authorized salesmen (distributors).